Your Transactions page shows the individual order transactions linked to your Floom account.
Use this page to understand:
- what your Transactions page shows
- how Transactions are different from Payouts
- what is included in each transaction amount
- how fees work
- how refunds appear
Your Transactions page helps you review the activity behind your balance in FloomX. This includes eligible order payments and any related adjustments.
Transactions vs Payouts
Your Transactions page shows individual order-level activity.
Your Payouts page shows money that has been sent to your linked bank account through Stripe.
Because of this, the total on your Transactions page may not always match a payout amount exactly.
What your transaction amount includes
For eligible orders, your transaction reflects the amount due to you after Floom fees have been deducted.
Stripe processing fees are covered by Floom and are not charged to you.
Refunds and adjustments
If an order is refunded, the related transaction may be adjusted to reflect the refund.
Where applicable, this may reduce the amount due to you for that order.
Need help?
If you think a transaction looks incorrect, please contact florists@floom.com and include the order ID where possible.