If you have had an order fail at the point of delivery, please mark the order as failed on FloomX and notify us via "Order help" as soon as possible. This way Floom can obtain a re-delivery fee if it meets our crtieria and obtain further details for a redelivery.
Step-by-step process:
- Delivery is attempted, but you are unable to successfully deliver - understand what qualifies as a failed delivery below.
- Mark the order as failed on FloomX and use the "Order help" button when you've clicked on the order to inform Floom.
- Floom will then obtain an updated delivery address and be in touch via email
- We will move the order to the new delivery date. You can update the order as usual on the new day of delivery.
✏️ Don't forget...
The customer will always provide "what to do if nobody's home instructions". If you have left the order with a neighbour, or safe place (as per the customer's request), this is considered a successful delivery.
What qualifies as a failed delivery?
- You have followed the customer's instructions and attempted to contact the recipient for the delivery.
- Address issues:
- The address does not exist
- The recipient no longer lives at the address
- Issues en route
- Road closures
- Road closures
What does not qualify as a failed delivery?
- Nobody was home at the address provided
How to inform Floom of a failed delivery 📸