Shop Management

Maximising your Floom revenue

• How do I get featured on Floom's socials?
• Creating a Pricing Strategy for your products
• How do I get 5 star reviews?
• How can I boost sales on the marketplace?
• How can I ship Nationwide on Floom?
• How do I get more orders?

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FAQs

• Floom Black Friday 2024
• Promoted Listings Terms & Conditions
• Our Standard Refund Policy
• When was I paid for my 2021 Floom orders?
• Floom's Delivery boxes
• Companies House Number, EIN, UTR. What are these and why does Floom need them?

Your FloomX Account

• UK FloomX Terms & Conditions
• US FloomX Terms & Conditions
• Have issues with receiving push notifications on your device?
• Notifications - Never miss an order again!
• How to use our Order Help button: Substitutions, Cancellations, Failed deliveries and Proof of delivery

Order management

• What should I do when a delivery fails?
• What are Order status checks?
• Delayed deliveries
• How can I update a Floom order?
• What is considered proof of delivery?

Delivery Settings

• When am I at risk of incurring a refund or penalty fee?
• How to Check your Delivery Coverage
• How can I change my delivery settings on Floom?
• How do I set my delivery radius?

Shop management

• Florist Performance Criteria
• Frequently asked questions for Floom collection
• How can I turn my shop off for Floom deliveries?
• How do I set a holiday with Floom Collection?
• How to Set a Holiday
• How to set a single product out of stock