Read our most frequently asked questions about the Floom collection.
Q: Will seasonal products be added?
A: Yes! Our Floom collection products change to adapt to what is in season and selling, including wreaths at Christmas. Each time we are about to add new products, from plants to bouquets, we will let you know by email. 
Q: Does the vase have to be the same?
A: Great question, while the recipe needs to be identical to the Floom collection recipe, the vase does not need to be the exact same as shown in the product photo. If you are a UK Florist, please do check out our wholesale for vases, there are some very similar products on there at a great price that can recreate the Floom collection look.
Q: Can I sell an add ons, such as chocolates?
A: Unfortunately no, this is not currently available for Floom collection florists.
Q: How will i get paid?
A: You will get paid for your Floom orders every 2 weeks - we send you your statement fortnightly on Thursday and then you will be paid 7 days later. When you log in for the first time we will ask you where you’d like us to send you these funds. You can then check your statement against the FloomX dashboard to ensure they match.
Q: What is the markup of Floom collection products?
A: With all Floom collection products, we aim to have a minimum 80% markup on all stems and plants. You can use our stem calculator on the overview page in FloomX to calculate profit margin.
Q: Can I sell my own products?
A: Unfortunately not on your current plan, if you are interested in selling your own products on Floom, email your account manager at florists@floom.com
Q: I ordered stationary and it has not arrived yet, what shall i do?
A: We send all of our new florists a welcome pack, which includes stationary. If you have't received the welcome pack yet, please do send us a message to florists@floom.com and use your owns stationary until ours arrives. (usually 3-5 days from signing up).