Add an Order button to your Google Business Profile
When customers find your shop on Google, they can tap Order on your listing and go straight to your Floom shop. You can set this up yourself in FloomX in about a minute.
Before you start
You need to manage your Google listing. Sign in with the Google account that owns or manages your Google Business Profile. If you haven't claimed your listing yet, go to Google Business Profile, search for your shop's name, choose Own this business?, and then come back to FloomX.
Your Floom page must be published. The Order button links to your Floom shop, so your shop page has to be live first.
What connecting does
- Adds an Order link to your Google listing
- Adds Floom as a manager on your listing, so we can keep that link up to date
- Doesn't touch your photos, hours or reviews
- You can remove Floom at any time in Google
How to connect
- In FloomX, go to Settings > Google Business Profile.
- Choose whether to use your Floom shop as your listing's website (see "Your listing's website" below). This is optional.
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Click Connect with Google and follow the four steps:
- Sign in with Google. Use the Google account that manages your listing. This takes a few seconds.
- Confirm your listing. If we find your shop, we match it for you. If your Google account manages more than one listing, pick the one for this shop.
- Google approves Floom. This usually takes a few minutes. You can leave the page while you wait.
- Order link goes live. We add the Order link as soon as Google approves. You don't need to do anything else.
Your listing's website
- FloomX checks whether your Google listing already has a website and offers you a choice:
- No website on your listing: this is switched on by default, so we'll add your Floom shop as your website. Switch it off if you'd rather we didn't.
- Your listing already has a website: this is switched off by default, and we won't touch your current link. If you switch it on, we'll ask you to confirm before we replace your website with your Floom shop.
- You can change this setting at any time after you've connected. If you switch it off, we'll remove your Floom shop from your listing's website.
Troubleshooting
- "That Google account manages no listings" The Google account you signed in with doesn't manage a Google Business Profile. Sign in with a different account, or claim your listing on Google first.
- "We're still looking for your shop on Google" We haven't matched your Floom shop to a Google listing yet. Contact us, and we will sort this out for you!
- "That listing is already connected" Another Floom shop is already linked to that listing, so we haven't changed anything. Pick a different listing, or contact us if that shop isn't yours.
- "We couldn't complete the connection" Google didn't confirm Floom as a manager on your listing, so nothing was changed. Click Try again and sign in with the Google account that manages the listing.
- "Disconnected" or "Floom no longer has access to your listing" Floom was removed as a manager in Google, so we no longer manage your listing. To reconnect, click Connect with Google again.